Refund Policy
Last updated November 1, 2026
SaaSMon offers fair and transparent billing. If you were charged incorrectly, contact support and we will review and resolve it quickly.
How refunds work
- Monthly subscriptions can be canceled anytime. Cancellation stops the next renewal; the current month is not refunded unless something went wrong.
- Yearly plan refunds are reviewed based on usage and billing period status.
- Refund requests should be submitted from the account owner email.
- Duplicate charges, charges after a confirmed cancellation, and charges caused by an error on our side are refunded in full.
Cancelling
You can cancel Pro at any time from billing settings. Your subscription stays active until the end of the period you have already paid for, then your account moves to the Free plan. You will not be charged again after cancelling.
Renewals and reminders
Pro renews automatically. We email a reminder 3 days before each renewal (unless you have turned renewal reminders off in notification preferences), so you have time to cancel if you no longer need Pro. If you meant to cancel and were renewed anyway, write to us promptly and we will look at it.
Failed or late payments
If a renewal payment fails or is late, we email you and keep Pro active for a 3-day grace period while you update your payment method. If payment is not received by the end of the grace period, the account moves to the Free plan. You can upgrade again at any time.
How refunds are paid
Payments are processed by Dodo Payments, our merchant of record, so approved refunds are issued through Dodo Payments to the original payment method. Once a refund is issued, the time it takes to appear depends on your bank or card provider.
If you have a billing problem, please contact us before opening a dispute or chargeback with your bank. It is almost always faster to resolve directly.
Contact
Email [email protected] from the email address on your account, with the date and amount of the charge.